When you place an order with Capall Dubh you agree to accept the following terms and conditions.We at Capall Dubh take every effort to ensure that the information contained in this website is correct and up to date. Capall Dubh cannot be held responsible for any loss or damage that may arise from the use of this information.
Capall Dubh try to keep this site’s accuracy and the reliability of the access to this site.
Capall Dubh aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly and direct from us from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain times of the year being busier, in which case we will advise you immediately.
If this does occur, you will be given the opportunity, to have the products sent as soon as they become available, or to cancel the order. The products remain the property of Capall Dubh until payment has been processed in full and we reserve the right to remove any product that has not been paid in full and cancel the order.
www.capalldubh.ie reserves the right to make changes to this website and these terms at any time. The terms and conditions do not affect your statutory rights as a customer.
This policy is offered in addition to your statutory rights. Any items returned for refund or exchange must be in their original packaging, unused and in a fully resalable condition with any documents / barcodes or labels fully intact.
Return by post
You can return your items within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our Online Returns Centre within 28 days of receipt of your order otherwise your refund may be refused.
If you return your purchase by post after the time period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location.
A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods and after inspection. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.
We recommend that you return the items via a recorded delivery service and retain the proof of postage.
If you wish to exchange your items you will need to contact us within 14 days of receipt of your order.
Right to cancel
Ireland and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).
Step 1 – Enclose a copy of your receipt with your order.
Step 2 – Post your parcel
Take the parcel to your local Post Office /Remember to ask for proof of postage.
If you need a replacement receipt, visit the Contact us page.
You are responsible for the cost of returning the items by post or courier. We recommend that you return the items via a recorded delivery service and retain proof of postage.
We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products or completion of the services.
Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.
We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order.This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method
Delivery of all our products is within 5 working days from order. Some items may be subject to different charges or timescales. Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order when the risk will pass to you immediately.If you are not at home when your order is being delivered, where appropriate, the order may be left with a neighbour. If items are sent by courier and you are not home on the prearranged delivery date, extra charges may apply to redeliver.
Provided you have notified us that you wish to cancel your order due to a change of mind prior to dispatch of your order, and the return also meets the terms of our Online Returns and Refund Policy, you will be entitled to a full refund including delivery charges if applicable.
We are unable to provide a refund of the delivery charges when your order is being cancelled. Please note these terms do not apply where the goods or services, which are the subject or your order are found to be faulty or defective, in which case you may rely on the rights available to you under the Consumer Rights Act 2015
Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are unable to cancel orders after you have received your order confirmation email.If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our Online Returns centre within 28 calendar days of your receipt of purchase including a copy of your receipt.
Provided you have notified us that you wish to cancel your order, and the return also meets the terms stated on our Returns & Refunds information, you will be entitled to a refund excluding delivery charges if applicable.
We are unable to provide a refund of the delivery charges where only part of your order is being cancelled, unless the order was faulty, damaged upon delivery or incorrect.
You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed items) and for hygiene or safety reasons have not been opened, assembled or used and any seals on the product remain unbroken Where an item has a swing ticket attached, it must still be attached and undamaged upon return.
You cannot cancel your contract in respect of made-to-measure/order goods unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our website, goods and services.This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.
We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
I got a fabulous champion Ventair hat I’m so pleased with it and great value for money and great service. Thank you, will be shopping here again!
Love my new jewellery set and extremely pleased with all the quality products I received from Capall Dubh. Quick and easy to order with a 5 star customer service. Would highly recommend!
Great range of equestrian goods with great value/quality ratio. Teresa always friendly to deal with and will advise if needed. Quality products as described on website. Bought few things and always professional service. Highly recommend!